All guides

Money · 3 min · Updated September 2026

Unexpected purchases

Unexpected charges often come from a game, a saved card, or an account your child is signed in to. It happens more often than many think — and can often be stopped going forward.

In short

Find the receipt in email, the App Store, Google Play or the bank. Block new purchases. Ask for a refund where the amount was taken. Then set a cap so it does not happen again. If it looks like fraud, report it to the police. The Consumer Ombudsman takes complaints about misleading purchases. If it is gambling, call StopSpillet on 70 22 28 25. Calmly talk with your child about what was bought.

  1. 1

    Find the receipt

    Search email for Apple, Google, Roblox or the bank. The amount tells you whether it is the App Store, Play, or the game itself. Also check for several small charges — they may be subscriptions or repeat purchases.

  2. 2

    Stop new purchases

    Turn off purchases on the phone, and set a cap in the game. See the Roblox or iPhone guide if that fits. If you dispute a charge, you can complain to the Consumer Ombudsman. If it is gambling or chasing losses, call StopSpillet on 70 22 28 25. Remove saved payment cards so it does not happen again.

An unexpected purchase is not the same as gambling. If your child is staking real money, using casino apps or chasing losses, see the gambling guide and call StopSpillet. Refunds are not always possible — but locking things down going forward often is.

Related checks

All checks →

Interactive checks that fit what you are reading about here.

More help in Denmark

If you need someone to talk to, use these — they are free, and they take parents and children.

  • Danish Consumer Ombudsman

    Supervises marketing and consumer protection in Denmark, including misleading purchases and subscriptions. Relevant for unexpected app purchases and fraud.

  • StopSpillet 70 22 28 25

    The Danish Gambling Authority’s helpline on gambling harm. Call 70 22 28 25. The conversation is confidential — even if you are unsure it is a problem yet.

  • Report digital crime

    The Danish police take reports of online fraud, hacking and other digital crime. Screenshots and timestamps help, but are not required to start.

  • Parents’ Helpline 35 55 55 57

    Børns Vilkår. Free, anonymous counselling for parents and relatives in Denmark on 35 55 55 57. They take calls about screens, conflict and online problems.

Sources